Entry Level (download PDF)
For Single PC’s – Users that want us to know when we find something wrong but don’t need a more advanced level of service such as backup monitoring or patch management.
This package includes:
- Remote Monitoring with Essential Monitoring License (Includes monitoring for hardware, software and security
problems)- Managed Endpoint Protection (Anti-Virus, Anti-Malware, Anti-Spam)
- 10% discount on all services
- Pricing at $49.00/year (Includes 1 remote service call of 30 minutes)
Mid Level (download PDF)
For small businesses from 1 to 3 machines that would benefit from a monitored system and have peace of mind that their backup is monitored daily and system patches are up to date.
This package includes:
- Remote Monitoring with Professional Monitoring License (Same as Essential License but includes self-healing
capabilities for common problems)- Managed Endpoint Protection (Anti-Virus, Anti-Malware) Included at no extra cost.
- Managed Backup – We will monitor your daily backups. (Qualified backup solution required to monitor backups)
- Ticketing Portal Access – Access to ticket creation, progress, status and completion notes
- Discounts – 15% discount on all services (Business discount carry over for employees)
- Pricing at $99.00/month for up to 3 PC’s (Includes 1 hour of service per month)
Enterprise Level (download PDF)
For businesses from 1 to 100 users and/or PC’s that require
complete IT management.This package includes:
- Remote Monitoring with Professional Monitoring License
- Managed Endpoint Protection (Anti-Virus, Anti-Malware) Included at no extra cost.
- Managed Backup – We will monitor your daily backups. (Qualified backup solution required to monitor backups)
- Managed Patched Management – Ensuring and monitoring critical updates and application patches
- Managed Asset Reporting – Up-to-date asset valuations come tax time
- Detailed Reporting – Reports on problems, root causes and corrective actions
- Overall Management of IT, communications, and upgrade path scenarios
- Scheduled service windows and planned maintenance to minimize downtime that inhibits productivity
- Discounts – 25% discount on all services (Business discount carry over for employees)
- Pricing depends on Server/Workstations mix and applications used. Please call or email for more information.